Harrington Chatters Shipping Policy

At Harrington Chatters, we are committed to providing a reliable and transparent shopping experience for our customers in Australia.

We offer Free Standard Shipping on all orders within Australia.

1. Shipping Locations

This shipping policy applies to orders shipped within Australia.

2. Order Processing & Delivery Times

The estimated delivery times for orders are as follows:

• Order cutoff time: 5:00 PM

• Order processing time: 1–3 business days, Monday to Friday

• Estimated shipping time: 7–10 business days after the order has been processed

• Estimated total delivery time: 8–13 business days

Orders placed after 5:00 PM, on weekends, or on public holidays will be processed on the next business day. This may add an additional business day to the processing time.

Please note that business days do not include weekends or public holidays.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays, severe weather, public holidays, or other unforeseen circumstances.

3. Shipping Costs

Free Shipping: All orders shipped within Australia qualify for free standard shipping, with no minimum order requirement.

4. Shipping Carriers

Orders are shipped using reliable shipping carriers and delivery services selected based on the destination and availability.

Once your order has been dispatched, you will receive tracking information by email.

5. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at:

support@harringtonchatters.shop

If your package is confirmed as lost by the shipping carrier, we will work with you to provide either a replacement or a full refund, subject to applicable law and the circumstances of the shipment.

6. Address Changes & Order Modifications

If you need to change your shipping address or modify your order, please contact us within 24 hours of placing your order.

Once an order has been shipped, we are unable to change the shipping address or modify the order.

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

7. Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number and tracking information.

Please allow 1–5 business days for tracking information to become active, depending on the shipping carrier.

8. Size Guide

We strongly recommend using our Size Guide before placing an order to help you select the appropriate size.

Choosing the correct size can help avoid unnecessary returns or exchanges.

9. Returns

We offer a 30-day return period from the date you receive your order.

To be eligible for a return:

• The item must be unworn and in its original condition.

• The item must be returned in its original packaging, including the shoe box where applicable.

• The return request must be submitted within 30 days of receiving the order.

• Final sale items, if any, will be clearly identified at the time of purchase and may not be eligible for return.

10. Return Shipping Costs

• Faulty, damaged, or incorrect items: Harrington Chatters will cover the return shipping costs.

• Change of mind, wrong size, wrong color, or unwanted items: The customer is responsible for the return shipping costs.

11. How to Initiate a Return

To request a return:

1. Contact our support team at support@harringtonchatters.shop

2. Include your order number and the reason for your return.

3. Our support team will review your request and provide the appropriate return instructions.

4. If Harrington Chatters is responsible for the return shipping, we will provide a prepaid return shipping label where applicable.

5. Pack the item securely in its original packaging.

6. Send the package according to the return instructions provided by our support team.

We recommend keeping proof of postage until your return has been received and your refund has been processed.

12. Refunds

Once we receive and inspect the returned item, approved refunds will be processed within 7 days to the original payment method.

Because we offer free standard shipping, there are no original shipping fees to refund.

Refunds may take additional time to appear in your account depending on your bank or payment provider.

13. Exchanges

If you need a different size or style, please contact us within 30 days of receiving your order.

For exchanges due to change of mind, wrong size, or wrong color, the customer is responsible for return shipping costs.

If the exchange is required because the item is faulty, damaged, or incorrect, Harrington Chatters will cover the return shipping costs.

Exchanges are subject to product availability.

14. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us at support@harringtonchatters.shop as soon as possible.

Please provide your order number and, where appropriate, clear photos of the item so that we can assess the issue and provide an appropriate solution.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under applicable Australian consumer law.

15. Customer Support

If you have any questions regarding shipping, returns, exchanges, or refunds, please contact us:

Email: support@harringtonchatters.shop

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM

Saturday and Sunday: Closed

Response Time: We aim to respond to all customer inquiries within 24 hours.