Refund policy

Harrington Chatters Return & Refund Policy

At Harrington Chatters, we want you to love your purchase. Our return policy is designed to make the process simple, fair, and hassle-free.

1. 30-Day Returns

We offer a 30-day return period from the date you receive your order.

If you change your mind, choose the wrong size or color, or simply no longer want the product, you may request a return within 30 days of receiving your order, subject to the conditions below.

2. Return Eligibility

To be eligible for a return:

  • The product must be unworn and in its original condition.

  • The product must be returned in its original packaging, including the shoe box where applicable.

  • The return request must be submitted within 30 days of receiving the order.

  • Final sale items, if any, will be clearly identified at the time of purchase and may not be eligible for return.

3. Return Shipping Costs

  • Faulty, damaged, or incorrect items: Harrington Chatters will cover the return shipping costs.

  • Change of mind, wrong size, wrong color, or unwanted items: The customer is responsible for the return shipping costs.

4. How to Request a Return

To request a return:

  1. Email us at support@harringtonchatters.shop with your order number and the reason for the return.

  2. Our customer support team will review your request and provide the appropriate return instructions.

  3. If Harrington Chatters is responsible for the return shipping, we will provide a prepaid return shipping label where applicable.

  4. Pack the product securely in its original packaging.

  5. Send the package using the provided instructions.

We recommend keeping proof of postage until your return has been received and your refund has been processed.

5. Refunds

Once we receive and inspect your returned item, we will process your refund within 7 days.

Approved refunds will be issued to the original payment method used for the purchase.

Any original shipping fees paid, if applicable, are non-refundable.

6. Exchanges

If you need a different size or style:

  • Contact us within 30 days of receiving your order.

  • Return the original item according to our return instructions.

  • Once the returned item is received and approved, we will arrange the replacement where available.

  • For exchanges due to change of mind, wrong size, or wrong color, the customer is responsible for return shipping costs.

  • If the exchange is required because the item is faulty, damaged, or incorrect, Harrington Chatters will cover the return shipping costs.

7. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us at support@harringtonchatters.shop as soon as possible.

Please include your order number and, where appropriate, clear photos of the item so that we can assess the issue and provide the appropriate solution.

Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under applicable Australian consumer law.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@harringtonchatters.shop

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM

Response Time: We aim to respond to all customer inquiries within 24 hours.